Health & Safety

One reason why students and families choose Sol Education Abroad is that we provide a safe and supervised program environment for you, our students. Our onsite directors and staff are available to assist you 24 hours a day, 7 days a week. If medical attention is needed while abroad, our onsite staff will accompany you to an appropriate facility. We only choose program locations that we deem completely safe and healthy, and this extra precaution ensures that our students have a wonderful experience without worry.

Always call the onsite staff or our main number 24/7 if a problem or concern arises!

Risk Management

  • Our onsite staff is trained in how to handle any type of problem that may arise during your study abroad experience.
  • We continually monitor and analyze any information available that may affect our program locations.
  • We are in constant contact with the onsite program directors. Our local staff is the eyes and ears of the program!
  • Our onsite staff gives a program orientation for all students upon arrival about the health and safety of the program location.
  • We keep the Country Handbook updated with relevant health and safety information.
  • We recommend students register with their embassy prior to departure.
  • We communicate with our students any concerns they should be aware of.
  • We adjust the activities to avoid any potential problem that may affect the program adversely.

Travel Warnings & Travel Advisories

Sol Education abroad monitors any announcements made by the US State Department. In the event of a Travel Warning or Advisory we email and/or call all parents and students, and when we deem it necessary, the student's home institution. There is always constant communication with our students and onsite staff and the home office!

Natural Disasters & Other Threats

If a natural disaster or any other situation arises that affects the health and safety of our participants our staff is well-versed in contingency plans. As soon as we have information we immediately contact parents and when necessary your home university.

Evacuation Plan

Every health or safety threat is unique and we must customize our actions based on the situation. In the event of an emergency that may affect the health and safety of SOL participants, the Sol Education Abroad evacuation plan is as follows:

  • The onsite director will account for all of the students to make sure they are safe and accounted for. 
  • The onsite staff will provide information and instructions to them about where to meet or if they are to stay with their homestay and what is happening.
  • The onsite staff will alert the Sol Education Abroad executive staff in Austin, TX of the event.
  • The onsite director must collect all information possible about the event and provide it to Sol Education Abroad executive staff in Austin, TX in order to finalize an action plan. 
  • The event will be analyzed and evaluated to determine the severity and thus what steps must be taken. The onsite staff will maintain a running report of the situation. 
  • The onsite staff will contact the U.S. Embassy or Consular Agent in the program city (or nearest location).
  • An evacuation plan will be created tailored to the situation.  
  • The families and U.S. universities of the participants will be alerted and provided with updated reports by Sol HQ in Austin, TX. Continued updates will be provided.   
  • Transportation will be arranged if necessary.  
  • A plan of communication amongst the onsite staff and participants will be created for the situation.  
  • If there is no electricity or internet for communication or phone lines and cell phones are down, each staff member will have a section of host families to visit. 

Medical Emergency

If there is a medical emergency while you abroad we will make sure your emergency contact is notified before making any major decisions. You are responsible for paying for medical attention but our directors will pay for anything needed if you do not have funds on you.

Sexual Assault/Sexual Abuse

1. Call 911. Ensure the physical health, safety, and emotional support of the victim. (Should not bathe or shower in case of rape)
2. Call your Site Director & SOL headquarters.
3. Accompany the student to the hospital and request a Rape Kit and healthcare.
4. Write incident report and send to SOL headquarters.
5. Accompany the victim in making police report.
6. Support the victim and arrange on-going professional health and psychological support.

Theft

Unfortunately, when traveling, you may be more susceptible to theft because you are in unknown surroundings. If you are robbed your director will help you file a police report.